Privacy Policy

Privacy Policy

Introduction

Welcome to https://kitchen-plumber-specialist.vibereports.co.uk (hereafter referred to as “KPS” or “we”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of data in accordance with various global privacy laws, ensuring your rights and freedoms are respected.

Scope

This policy covers all aspects of our online presence, including but not limited to our website, mobile applications, online services, and products offered under the KPS brand. It is important to be aware that this policy does not extend to third-party platforms or services accessed through links on our site, as these have their own privacy policies governing data handling.

Processing Activities

This Privacy Policy governs your interactions with KPS in the following scenarios:

  1. Using our applications and services as an authorized user.
  2. Visiting any of our websites linked to this Privacy Policy.
  3. Communicating with us via newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal information to provide and improve our services:

  • Account Information: Details required to set up and manage your user account, such as name, email address, and password.
  • Payment Information: Credit/debit card details and billing addresses for processing transactions.
  • Financial Information: Bank account numbers or other financial data for direct payments or refunds.
  • Purchase Information: Items purchased, order history, and associated delivery details.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to recognize devices and provide personalized services.
  • Location Data: Geographic coordinates and location-based services data to offer location-specific content and services (with your consent).
  • Feedback and Reviews: Comments, ratings, and reviews you submit to share your experiences with our products or services.
  • Social Media Information: Data from social media platforms when you choose to log in and share content through these sites.
  • Product Information: Details about the products you view, search for, or purchase on our website.

We gather this data through direct interactions, forms, surveys, and automated means, including cookies and other tracking technologies. Third-party service providers may also share personal data with us, but they are bound by their own privacy agreements.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These ensure basic functionalities like login and account management.
  • Preference Cookies: Tailored settings and preferences, such as language selection.
  • Analytics Cookies: Tracking website usage to improve services and user experience (using tools like Google Analytics).

Users can manage non-essential cookies through our Cookie Manager, providing control over their browsing experience.

Data Retention and Deletion

KPS retains personal data for the duration of your interaction with us or as required by law. Once the purpose of data collection is fulfilled, we securely delete or anonymize your information. Specific retention periods may vary based on legal obligations and business requirements.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Encryption: Data is encrypted during transmission and at rest using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Regular Audits: Regular security audits and assessments are conducted to identify and mitigate potential risks.

Children’s Privacy

KPS does not intentionally collect or solicit personal information from children under the age of 18. If we become aware that a child has provided us with such data, we will take steps to delete it promptly.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data where there are no legitimate grounds for retaining it.
  • Restriction: Limit the use and processing of your data in certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format, and transfer it to another controller.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Be free from discrimination when exercising any of your rights.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests within a reasonable timeframe.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Information

For any questions, comments, or requests regarding privacy and data protection, please contact us:

We are dedicated to addressing your concerns and ensuring a transparent and secure experience with KPS.